Ticket Availability & Refunds

🔁 Ticket Availability & Sourcing

All We Are West Ham ticket packages are subject to ticket availability at the time of booking.

We always aim to obtain tickets at the official club price through authorised channels. However, where this is not possible, tickets may be sourced via:

• Official hospitality allocations
• Licensed or secondary market providers

In such cases, additional costs may apply and will be reflected in the package price.

⚠️ If Tickets Cannot Be Secured

In the unlikely event that tickets cannot be obtained:

• The ticket portion of the package price will be refunded
• Accommodation, travel, and other services may still proceed as booked

Where a full package cannot reasonably proceed, a broader refund may be considered at our discretion.

💳 Administration Fees
Where refunds are issued, a small administration fee of up to 2% of the total amount paid may be retained.

🤝 Our Commitment

We will always:

• Notify you as early as possible of any ticketing issues
• Offer alternative options where available (including other fixtures or upgraded packages)
• Work to minimise disruption to your travel and matchday experience
• 
  

❓ FAQ

What happens if tickets cannot be secured?

If tickets cannot be obtained, the ticket portion of your package will be refunded. Other elements such as hotel or travel may still go ahead.

Will I be offered alternatives?
Yes - where possible, we will offer alternative fixtures, hospitality upgrades, or revised package options.

Will I be charged more if tickets are sourced elsewhere?
In some cases, tickets sourced via hospitality or secondary providers may increase the package price. Any such changes will be communicated clearly.

❓ FAQ

What happens if tickets cannot be secured?

You will receive a refund for the ticket portion of your package minus a small admin fee (maximum 2%).

Will I be offered alternatives?
Yes - where possible, we will provide alternative fixtures or package options.